Refund policy

Refund Policy

We want you to love your skin. If you're not completely satisfied with your Dewflash purchase, we're here to make it right.

30-Day Money-Back Guarantee You have 30 days from the date of delivery to request a refund. Simply contact us at hello@trydewflash.com and we'll take care of you — no hassle, no hoops to jump through.

How to Request a Refund Email us at hello@trydewflash.com with your order number and a brief description of the issue. We aim to respond within 24 hours. If your return is accepted, we'll send you instructions on next steps.

Damaged or Incorrect Items Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at hello@trydewflash.com with a photo and we'll resolve it right away — replacement or full refund, your choice.

Non-Returnable Items We're unable to accept returns on opened or used personal care products where hygiene cannot be guaranteed, sale items, or gift cards.

Refunds Once your return is approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process the payment.

For any questions contact us at hello@trydewflash.com. We respond within 24 hours.